Shockwave Forever™
Protect Your Equipment. Empower Your Practice.
Predictable service costs, eligible replacement components, priority support, and complimentary SWCA Connect access. Everything you need to protect your equipment investment and support your patients.
Choose your membership
Both memberships carry a 24-month initial commitment and are billed monthly. One membership is required per covered machine.
Radial
Equipment protection for radial shockwave systems
24-month initial commitment
Equipment eligibility verification required before coverage begins.
Focused
Full component and repair coverage for focused systems
24-month initial commitment
Equipment eligibility verification required before coverage begins.
Radial vs. Focused coverage
Both memberships protect your equipment and include SWCA Connect. Focused adds component, labor, and shipping coverage for focused systems.
| Benefit | Radial | Focused |
|---|---|---|
| Replacement tips | As needed, subject to eligibility | — |
| Refurbishment kits | 1 per 12-month period | — |
| Handle replacements | 1 per 24-month period | 1 per 24-month period |
| Pulse-switch replacements | — | Up to 2 per 12-month period |
| Internal component protection | ||
| Covered labor for internal repairs | ||
| Round-trip ground shipping | ||
| Loaner equipment for major repairs | When available | |
| Discount on additional parts | — | 30% off MSRP |
| Priority technical support | ||
| SWCA Connect provider license | ||
| Average savings | $1,520 | $1,650 |
Average savings reflect typical parts, service, and SWCA Connect access costs over the 24-month commitment.
All replacements are subject to the membership agreement, normal-use eligibility, and administrator review. Allowances do not roll over and unused allowances are not guaranteed replacements.
How Shockwave Forever works
One membership per covered device, verified before coverage begins.
STEP 1
Choose your membership
Pick Radial or Focused and register the machine the membership will cover. Each device needs its own membership.
STEP 2
Equipment verification
Our team reviews your serial number and equipment condition. Existing equipment may need a virtual assessment before coverage is approved.
STEP 3
Start monthly billing
Checkout is secure and billed monthly. Your 24-month initial commitment begins on the confirmed activation date.
STEP 4
Use your benefits
Request eligible replacements, technical support, and repairs from your dashboard. SWCA Connect access unlocks with activation.
SWCA Connect Included — A $39/Month Value
Every active Shockwave Forever membership includes one complimentary provider license to SWCA Connect, our clinical platform for designing care plans, running assessments, and building exercise programs.
Additional provider licenses are not automatically included. One primary license is included per qualifying clinic membership account.
Membership benefits
Included in both memberships
What membership is not
- Not unlimited component replacements or unlimited repair coverage.
- Not coverage for pre-existing problems or misuse.
- Not automatic coverage until equipment eligibility is approved.
- Not additional provider licenses beyond the one included license.
- Not a discount program — no membership discounts without administrator approval.
Final service eligibility, exclusions, benefit reset rules, and coverage details are governed by the administrator-managed membership agreement.
Frequently asked questions
Contact SWCA Support
Questions about equipment eligibility, covered repairs, or your commitment? Our service team can walk you through what your membership covers.
Ready to protect your equipment?
Enroll online in a few minutes. Coverage activates after payment and equipment approval.